Shipping & Returns

Thank you for visiting babyenvyboutique.com

All orders and purchases made through this website are subject to the Online Shipping Terms and Conditions outlined below. These Online Shipping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Baby Envy Boutique. All orders and purchases made through the facilities of this website shall be subject to these Online Shipping Terms and Conditions.

These Online Shipping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein.

You may purchase or order items for non-commercial and lawful purposes. Any other use is not permitted. You agree to pay for all charges noted herein as payable by you. Any items purchased on this website will not be delivered to an address outside of Canada

How We Ship

We ship orders throughout the week, with the exception of weekends and holidays. Shipping fees vary for individual items and can be viewed in your shopping cart once an item has been added. All our products are conveniently shipped through Canada Post or FedEx, depending on the item. For orders shipping for remote areas within Canada, additional shipping fees may apply.

Please note that we reserve the right to cancel and not ship an order for any reason. All orders will ship within 1-2 business days. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

All prices listed on this website are subject to confirmation. Baby Envy Boutique will notify you by electronic mail (e-mail) within 1 business day of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an e-mail within 72 hours of completing a purchase order, Baby Envy Boutique is deemed to have confirmed the purchase at the price listed.

Baby Envy Boutique will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Baby Envy Boutique will not be responsible for any delays in delivery, which are beyond its control. Where delivery is delayed, Baby Envy Boutique will notify you as soon as possible.

Backorder and Out of Stock Items

Any item you ordered is currently on back order or has become out of stock, you will be notified via email with an estimated availability date and subject to change. You then have the option of waiting for the item to become available, or cancelling it. In order to get early access to new products, backordered items and reserve them, we need to take payment for the item at the time the order is placed. If your order consists of both in stock and backorder items, we will reserve these items for you and ship your order in full as soon as your backorder item(s) arrives. If the backordered item has an extended estimated arrival date on your in-stock item may ship ahead. This means that all backorder items in your shopping cart will be charged to your account once you checkout.

Cancellation Policy

We are committed to process online orders as quickly as possible, cancellation requests or order changes must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted.

You have the option of cancelling an item that you have ordered that has not yet been shipped and your credit card has not been charged. This does not apply to Final Sale items such as hygiene items, car seats, special orders, furniture orders. A member of our team would be happy to try accommodate you. They can be reached at 226 674 0111.

To cancel your order, please send us an email info@babyenvyboutique.ca or call 226-674-0111 with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.

Final Sale Items

Baby Envy customers can always be confident that our products are completely new, unused and attain a high standard of quality. For safety and hygienic reasons, the following products are final sale and cannot be returned or exchanged:

• Car Seats and Car Seat Bases
• Furniture
• Mattresses
• Teethers & pacifiers
• Bathing items
• Bathroom items
• Feeding items
• Diapers & swim diapers
• Breast pumps & accessories
• Personal care products
• Food
• Nursing bras
• Electronics

Additionally, the following items are also final sale:

• Clearance items
• Items that have been removed or taken out of their original packaging
• Items that have been assembled or modified
• Special order items (including but not limited to all furniture)

Returns / Exchanges

Merchandise must be exchanged within 14 days of receipt of goods. We are also happy to offer you store credit in case an exchange is unsatisfactory.All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page. Some products are considered special order items and unfortunately are not returnable or exchangeable. If this is the case it will be clearly noted on the product page. All purchases of sale merchandise, car seat, stroller, electronics, mattress, pillows, swimwear, bedding and plush are final sale.

We only accept returns on items that are manufacturer defects. Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept opened box, dirty, washed or used products.

Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.

Please Note: We cannot accept returns or exchange for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments.