Frequently Asked Questions

Here at Baby Envy we know life is busy, especially when getting ready for a new little one. Baby Envy has made registering easy and flexible to help meet your scheduling needs. To register, you can walk in or book an appointment with our knowledgeable staff. They will happily guide you through the store and answer all questions you may have during this process. You may also register online at here from the convenience of your home. Enjoy this precious time, and enjoy every moment!

Our Tips:

  • It is better to create a registry with more items in order to have options for people to choose from. This also gives people more choices if something happens to be out of stock.
  • Include items of all price ranges. Some people like to group “together” gifts or gather a few smaller items to create gift baskets.
Mum with her baby

All online order questions can be answered by our Team. They can be reached at 226 674 0111.
A special order is any item that is not in our inventory at the time of purchase and needs to be ordered on your behalf. Special orders are final sale and cannot be cancelled or returned.
No. Once we have confirmed stock for your order as well as shipping information then your order will be processed and your credit card will be charged. Your order will ship shortly thereafter.
Once your order has been processed and charged shipping arrangements are made. You will receive an email. If you do not receive an email please contact us.
Order changes must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted

You have the option of cancelling an item that you have ordered that has not yet been shipped and your credit card has not been charged. This does not apply to Final Sale items such as hygiene items, car seats, special orders, furniture orders. A member of our team would be happy to try accommodate you. They can be reached at 226 674 0111.

To cancel your order, please send us an email or call 226-674-0111 with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email.

In the event that your order cannot be cancelled, please refer to the return policy.

All orders are shipped with either Canada Post or FedEx. Both companies attempt delivery twice. If they are unsuccessful in their attempts the package will be held for a short time at their depot and then shipped back to the store. If this occurs the customer is responsible for any re-delivery charges.
Once your order has been received you may only exchange. Please note that final sale items (special orders, car seats, personal care products, hygiene items, sale and clearance items etc. are not eligible for returns. Please note that in order to return an item an RA number generated from our Team is required. You have 14 days to exchange unused items in original condition with RA receipt and original packaging. This starts from the date that is stated on the order receipt not from the date of arrival for online orders. Please also note that shipping charges are non-refundable.
If your order arrives and the packaging is clearly damaged please sign the delivery slip “Damaged” and contact us. If the damages are not noticed until the package is opened, not to worry, please still let us know. Please include your order number and contact information. Please note that in most cases, images of the damages are required. This is necessary for our records, the manufacturers and the shipping carrier if an item was damaged in transit. Depending on the product and amount of damage or defect, a replacement part or a brand new unit will be sent to you as soon as possible!
For safety, health and hygienic reasons, some products are final sale. For a complete list please see our Returns & Exchanges section (Returns & Exchanges). Final sale items include (but are not limited to) car Seats, breast pumps and accessories, personal care items, special order items and hygiene items.
Online orders are all shipped via Canada Post or UPS and/or are able to be picked up at the store. We know that parenthood is a busy job and that getting to the store is not always possible. If you are looking to pre-purchase something to pick up at a later time please call the store, where an associate will be happy to arrange a layaway for you.
We accept:

  • Visa
  • MasterCard
  • American Express
Monday to Friday: 10 am-6pm
Saturday: 10 am-5pm
Closed Sundays and Statutory Holidays